Flo Smart Water Monitor Frequently Asked Questions | Moen (2024)

FAQs

Is there a monthly fee for Flo by Moen? ›

The Flo by Moen smart valve works on its own, no subscriptions needed. You can also add Moen's Smart Water Detector devices, which you place at individual plumbing fixtures or appliances. They'll communicate with the smart valve directly or work through the Moen app.

The Flo Smart Water Monitor and Shutoff is certified to not exceed a 1 psi drop at 6 gallons per minute (gpm) of flow rate.

Catch leaks as small as a drop per minute

MicroLeak™ Technology runs daily leak tests to proactively identify small leaks that often go undetected.

NOTE: The Flo Smart Water Monitor and Shutoff is Wi-Fi enabled, not dependent. Your water usage data is stored locally on the device in case of Wi-Fi outages.

Tap Profile (the gear icon) on the top right corner of the page. Go to Payments and tap Pre-approved payments. Select your Flo payment and tap Cancel. Follow the instructions to cancel the agreement.

Smart water shut off valves act as a proactive measure to protect your home and your wallet. By preventing large-scale water damage, these valves can save you from expensive repairs and insurance claims, potentially paying for themselves in the process.

While the answer will depend on the temperature and humidity thresholds you set, most Smart Leak Detector include 1 CR123A battery with a life expectancy of over two (2) years. You will also be notified via the Flo by Moen App if your battery is running low.

It cost me about $350 in licensed electrician and plumber hours to get the device installed. If you're doing the math, getting a Flo and installing it will cost somewhere between $500 and $1,000 for most users.

The device does, however, require electricity. Homeowners should also ask their plumbing professional about the MOEN-provided emergency battery backup, which can operate for 3+ days if your electricity would cease or the device would be disconnected from an outlet.

As long as the valve on the Flo Smart Water Monitor and Shutoff is in the open position, your water will flow through.

What is sleep mode on Moen Flo? ›

Sleep Mode is a system mode that ignores all proactive and real-time tests, parameters, and quiets all alarm notifications, effectively putting the Flo System to sleep. Sleep Mode should only be used when the home is experiencing or will experience irregular water usage which may trigger an undesired alarm.

As of August 17th, 2020, we've discontinued the monthly subscription needed to unlock advanced data features. All features and data are now freely available to all Flo Smart Water Monitor and Shutoff users.

Yes, the Flo Smart Water Monitor and Shutoff can be installed in a vertical or horizontal position. There are arrow markings on the device that indicate the direction that the water supply should be flowing into the home.

The Flo Smart Water Monitor and Shutoff is to be installed on the home's main water supply line just after the existing shut off valve and pressure reducing valve. * The Flo Smart Water Monitor and Shutoff should be installed before the plumbing system branches off into the different fixtures in the home.

Creating a FLO Account is free — same goes for your FLO Perks. The only fees are when you add credit to your account to use at the stations. How do I receive offers? We send special offers via email, so make sure you've opted-in to receive promotional emails in your FLO account settings.

You can sign up for a basic Flo account for free — and use it for as long as you like. Basic features, such as our cycle tracker with period and ovulation predictions, are free to access.

There are no additional fees associated with using a FLO or ChargePoint charger.