Bayada Home Health Care: Reviews and Costs in 2024 | The Senior List (2024)

Bayada Home Health offers comprehensive at-home services, from personal care and companionship to skilled nursing and full-service hospice. They also specialize in caring for patients with dementia, Alzheimer’s, traumatic brain injuries, and ALS. One of the few nonprofit home care companies in the U.S., you can trust Bayada Home Health services to provide quality care to your loved ones.

Although Bayada requires large weekly minimums for care provided, we can attest to the quality of care provided.

Bayada Home Health Care: Pros and Cons

Bayada Home Health Care Review

Background

An American health company turned international nonprofit, Bayada was founded by Mark Baiada in 1975. Today, the organization provides care drawing upon its core values of compassion, excellence, and reliability. Headquartered in Moorestown, New Jersey, Bayada employs over 26,000 nurses, therapists, aides, and other clinicians across 22 states and seven countries.

Services

As a comprehensive home health services provider, Bayada offers seniors more than traditional caregiving, such as personal care and companionship. The organization also provides older adults in-home private-duty nursing and rehabilitation, short-term Medicare-certified home health, respite care, hospice, and even live-in services. It is known for its specialized care in dementia and Alzheimer’s, spinal cord and traumatic brain injuries, multiple sclerosis, and ALS.

Personal Care and Companionship

Caregivers who provide personal care assist seniors in performing activities like showering, dressing, grooming, housekeeping, medication reminders, transportation, or meal planning. These forms of assistance allow seniors to maintain their independence while giving their loved ones peace of mind about their well-being.

In addition, companionship services help keep seniors' minds sharp and stave off the detrimental health effects of isolation by engaging clients in games, hobbies, or conversation. Bayada also links up caregivers who specialize in personal care and companionship with individuals suffering from Alzheimer’s or dementia.

In-Home Private-Duty Nursing and Rehabilitation

While many caregiving agencies only offer services like personal care and companionship, Bayada also provides private nursing and rehab services. Clients who fall under this category often have serious or life-altering conditions and are cared for by RNs and LPNs. For example, the company is known for its Bayadabillity nursing program, which is designed for patients with traumatic brain and spinal cord injuries.

Led by a team of certified rehabilitation nurses, Bayada has been the only home-based rehab program for such severe injuries since its inception over 20 years ago. This care category also houses the previously mentioned ALS group with specialized nurses and caregivers.

Hospice

Bayada’s full-service hospice also offers end-of-life care. Should your loved one need a caregiver or nursing team first and then later require hospice, the transition is made more seamless since the process is handled within the same company. With Bayada hospice, their many services include personal, nursing, therapeutic, and respite care, as well as medical equipment, companionship, end-of-life planning, and even bereavement care.

Customer Experience

Each Bayada Home Health office will operate with slightly different protocols; however, here’s what you can expect based on our research.

• Bayada Home Health caregivers cost between $25-$30 per hour.
• Generally, to book Bayada caregivers, you must commit to a weekly minimum of 25 hours per week, and each visit must be at least five hours in length.
• Bayada accepts payment through credit cards and checks, and they also accept Medicaid, long-term care insurance, Veteran benefits, and workers’ comp.
• Once matched with a caregiver, Bayada strives to minimize the use of different caregivers with each patient.

Third-Party Reviews

Reviews on Bayada Home Health had a polar tendency to share either overwhelmingly positive or very negative experiences. Positive reviews most commonly focused on positive traits of the caregivers or other medical personnel during the time they worked with the family. Clients who were upset or frustrated by their experiences with Bayada most frequently referred to inconsistency in caregiver attendance and poor scheduling or lack of communication about caregivers.

Here is a selection of reviews:

“Due to the COVID-19 pandemic, we have only one caregiver, Brittney. She gives Dan, my husband, a shower, takes him for a walk, weather permitting, and helps him with exercise, among other things. She is very patient, and we love to have her. Lisa, the Bayada nurse, is extremely patient with Dan, which is very important with us. She calls us and checks in as required. She also gave us a list of doctors who make house calls, which is also very helpful to us. We recommend both Lisa, Brittney, and Bayada to anybody who needs care.” – Philadelphia, PA

“Bayada care is the WORST!! Stay away. Their home health aides don't show or they show up late. My 93-year-old mother has had two no-shows in the last three days! I don't know how they stay in business.” – Dover, DE

“They were so compassionate, caring, and extremely helpful when my husband was dying. I would recommend Bayada over any other service. Thank you all so very much for everything you did to help us!” – Boston, MA

Costs & Pricing

In the Delaware area, we were quoted between $25-$30 per hour for caregiving services. With the state’s average hourly rate for care being $28, this puts Bayada at about the same cost. However, it’s important to note that, generally speaking, Bayada office locations require a weekly minimum of 25 hours of care; however, most home care agencies only require about 10.

As always, the best way to get an accurate estimate of the current price for Bayada in your or your loved one’s area is to reach out to the local office and ask.

Areas Served

Bayada has 321 offices in 22 U.S. states, including:

The company also has locations in Germany, Ireland, India, South Korea, and New Zealand.

To learn more about home care and the best ways to age in place, be sure to check out our other guides:

• What Is Aging in Place?
• Guide to Caregiving
• Firstlight Home Care Review
• Amada Senior Care Review
• Griswold Home Care Review
• HomeWatch Care Review

Bayada Home Health Care – Frequently Asked Questions

• How much does Bayada Home Health Care cost?

  Bayada costs generally range from $25-$30 per hour; however, these will vary by location. The organization’s prices tend to align with averages for each state.

• How do I find Bayada Home Health Care?

  To learn about Bayada services in your area, call the national customer service line at 888-833-5706, and they will provide you with contact information for the local office, which can answer your questions and set you up with care.

• Does Bayada Home Health Care require minimum hours of care?

  Many Bayada offices require an agreement to pay for at least 25 hours of care per week.

• Does Bayada offer care for people with dementia?

  Yes! Bayada has cared for thousands of individuals with Alzheimer’s or dementia. Often, caregivers for dementia patients help them create and adhere to their routines.

• Does Bayada offer assistance with activities of daily living?

  Assistance with daily living activities is classified under Bayada’s personal care.